Information Only! Users can be divided into two groups. While the login procedure for each is the same, the difference lies in which courses they have...

Support Category: User Account | Info Incorrect             Specialist Notes: If there is incorrect information in the user's account, such as a m...

Support Category: User Account | Inactive Account             Specialist Notes: Account reactivations are handled on the admin level. Should a user re...

Support Category: User Account | No Account                  Specialist Notes: Accounts are created via API data feed for EXCEL Academy users and Ombu...

Support Category: User Account | Deactivation Request               Specialist Notes: Account deactivation requests are handled on the admin level. Sh...

Support Category: User Account | Multiple Duplicate Accounts             Specialist Notes: If you find a user has multiple active accounts, kindly esc...