| Support Category: User Account | Multiple Duplicate Accounts |
| Specialist Notes: |
If you find a user has multiple active accounts, kindly escalate to the proper administrators for a resolution.
EXCEL Accounts:
Lindsay Drerup, AgeExcel@age.ohio.gov
Ombudsman Accounts:
LaTosha Williams, lwilliams@age.ohio.gov
| Standard Response: |
Thank you for your patience. It appears you have multiple accounts. To avoid any conflicts, we will have to escalate this issue to the administrators for further assistance.