| Support Category: User Account | Inactive Account |
| Specialist Notes: |
Account reactivations are handled on the admin level. Should a user request their inactive account be reactivated, please escalate to their respective administrators.
EXCEL Accounts:
Lindsay Drerup, AgeExcel@age.ohio.gov
Ombudsman Accounts:
LaTosha Williams, lwilliams@age.ohio.gov
| Standard Response: |
Thank you for your patience while I looked into your account. Unfortunately, it appears your account is inactive.
To resolve this issue, I will need to open a ticket to request your account be reactivated.