Support Category: User Account | Inactive Account

           

Specialist Notes:


Account reactivations are handled on the admin level. Should a user request their inactive account be reactivated, please escalate to their respective administrators.


EXCEL Accounts:

Lindsay Drerup, AgeExcel@age.ohio.gov


Ombudsman Accounts:

LaTosha Williams, lwilliams@age.ohio.gov


Standard Response:


Thank you for your patience while I looked into your account. Unfortunately, it appears your account is inactive.

To resolve this issue, I will need to open a ticket to request your account be reactivated.