Client Information

System Requirements
Information Only! For the optimal learning experience, it is recommended user utilize the below settings: Microsoft Windows 11 Microsoft Edge G...
Tue, 15 Apr, 2025 at 7:44 AM
Mobile Devices
Support Category: LMS Requirements   Specialist Notes: While some content may be viewable on mobile device, not all courses are optimized to be viewed...
Wed, 9 Apr, 2025 at 4:23 AM
Data Feed System
Information Only! Ohio Department of Aging's datafeed system is known as Covid Care Portal. This datafeed system is used exclusively for Excel use...
Wed, 9 Apr, 2025 at 4:26 AM
System Outages
Specialist Notes:      Should it be reported that the LMS is down, kindly create a ticket to notify the administrators. In this case, both admins shou...
Wed, 9 Apr, 2025 at 4:47 AM
Non-LMS Related Inquiries
Support Category: Non-LMS Related Inquiry                   Specialist Notes:   Should a user experience issues not related to the LMS, such as problems...
Wed, 9 Apr, 2025 at 4:42 AM
Proxy
Specialist Notes:    End-User Support has permission to proxy into user's accounts. However, be mindful NOT to make substantial changes such as comple...
Wed, 9 Apr, 2025 at 4:45 AM