When assisting users who state they are unable to locate training, please ensure they have the correct identifier labeled under their account.

Should the identifier be correct under the user's account, and they are still unable to locate training, escalate to the appropriate admins.

I sincerely apologize for the issues you are having with locating your training. To resolve your issue, I will need to bring this to the administrator's attention. Please allow me a moment to open a ticket on your behalf.