Should a user express issues with logging into EXCEL Academy, End-User Support should advise the user to use the Forgot Password feature on the login page.

We sincerely apologize for the issues you are having with logging into your account. If you have not already, kindly navigate to https://doa-ohio.csod.com/ and click on "Forgot Password".

You will be prompted to enter the email/username associated with your account. After entering in the requested information, you should receive an email within the next 5 minutes with a link to reset your password. If you do not see it in your inbox, be sure to check your junk and spam folder.

If you do not see an email within the allotted time, please let me know.