Please use this SR when manually processing a user's login request. Please enter the user's password in the $Password[USERSLASTNAME]24 format. Kindly ensure that you are replacing the [USERSLASTNAME] field with the user's last name and remove the brackets. 

Thank you for contacting [Client] End-User Support!

We apologize for the difficulties you've experienced with your login. We have reset your password as requested. Kindly use the following login credentials to access your account:

Login URL: 
Username:
Password: $Password[USERSLASTNAME]24 (There should be no spaces.)
 

Please Note: Once you log in with the temporary password provided, you will be prompted to create a new password, as the temporary one will show as expired.

We do not recommend copying and pasting login credentials, as this can unintentionally include extra spaces and may cause login failures. Please type your login credentials carefully exactly as provided to ensure a successful login.

Should you need further assistance with any issue or inquiry, feel free to contact us. We are more than happy to assist.

Have a great day!